She is one of the first people to greet you when you arrive at the Naomi Berrie Diabetes Center, and just in case you don’t already know her name, she is Eugenia Ventura-Gonzalez. Eugenia, a medical secretary who manages the Berrie Center’s busy front desk and lab, has been at the Berrie Center for almost 20 years. Said she, “when I first came on board, it was so quiet. Now, we’ve grown so much we can use a bigger space.”
Eugenia’s job includes checking patients in and out for their appointments (the Berrie Center sees, on average, 70 people a day) and taking care of the daily schedules for each provider. “I also handle the patients who might need special help for whatever reason,” she said of her responsibilities.
One of the things Eugenia likes most about her job is the length of time she’s been doing it. “I’ve been here so long I’ve built relationships with people, and that’s nice,” she said. “I’ve seen little ones grow up, and they now come in with kids of their own. I just love it when my ‘regulars’ come in. People know me and look for me to say hello. It makes everybody feel good.”
Another good thing about the job, she says is, “I can’t get bored doing what I do every day. I’m way too busy. I come in and as soon as I walk through the door there are people waiting for me with questions, or someone has called who needs my immediate attention.”
Born in the Dominican Republic and raised in New York City, Eugenia, who has two adult sons, travels 1.5 hours to get to work from Perth Amboy, NJ. “Eugenia is smart, organized and very loyal to the Berrie Center,” said Co-Director, Dr. Robin Goland. “She has an important job that she does very well. She knows the patients and their families incredibly well. We’re lucky to have her.”